Part Time Resident Monitor

Job Overview

The employee supervises the claims, coverage, compliance, and fraud units of the workers' compensation program. They also perform supervisory work of average difficulty.

Supervisory Duties

• Reviews and makes decisions on employment, retention, promotions, demotions, or other human resources actions.
• Interprets new or modified policies and procedures.
• Sets goals and priorities of staff and assigns tasks to employees.
• Evaluates performance and assigns job performance ratings for staff based on job performance information gathered through employee discussions, personal observations, and review of work products.
• Trains current and new staff in workers' compensation law, rules, and regulations and divisional policies and procedures.
• Contracts training for employees through outside agencies.

Policies and Procedures Development

• Studies the workers' compensation organization, operations, and services and makes recommendations for improvements in economy, efficiency, and quality of organization, operations, and services.
• Studies workers' compensation policies and procedures and makes recommendations for change.
• Interprets statistical analysis data collected by various government and private institutions regarding the administration and enforcement of workers' compensation policies and procedures.

Computer Programs Review

• Reviews computer programs in use by the Department of Labor.
• Identifies programs that are not current to federal and state statutory requirements, laws, rules, and regulations.
• Develops plans for the customization of computer programs utilized by the Department of Labor.
• Implements plans for the customization of computer programs.

Public Information and Liaison

• Informs the general public of workers' compensation programs and their requirements and benefits under the law.
• Serves as a liaison between insurance companies, attorneys, and other relevant parties.
• Speaks to community groups, insurance companies, employers, and employees to explain workers' compensation programs.
• Explains workers' compensation policies, procedures, rules, and regulations to interested parties.
• Answers questions regarding the administration of workers' compensation programs.

Director Support

• Participates in the preparation, review, and maintenance of a wide variety of operating records and reports for the division.
• Participates in research of current trends in the workers' compensation field.
• Performs special projects assigned by the director (e.g., internal budget, tri-state education conferences, in-house policy and procedure development).

Education and Experience

• Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of full-time work in one or a combination of the following: administering insurance or workers' compensation claims; advising or representing clients through legal arbitration; or providing occupation health or vocational rehabilitation services for clients.
• At least one of the five years of required experience must be supervising of staff in the above-mentioned areas.
• Additional experience administering insurance or workers' compensation claims; advising or representing clients through legal arbitration; and/or providing occupation health or vocational rehabilitation services for clients experience, may substitute for the required education on a month-for-month basis to a maximum of four years.
• Graduate course work credit received from an accredited college or university with emphasis in business administration and management, economics, finance, hospital administration, insurance and risk management, law, occupational therapy, physical therapy, political science, and/or public administration may substitute for the required experience on a month-for-month basis to a maximum of two years (e.g., 36 quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience with the exception of law, in which 28 quarter hours may substitute for one year of the required experience).
• Graduate degree with emphasis in business administration and management, economics, finance, hospital administration, insurance and risk management, occupational therapy, physical therapy, political science, and/or public administration and experience equivalent to two years of full-time work in one or a combination of the following: administering insurance or workers' compensation claims; advising or representing clients through legal arbitration; or providing occupation health or vocational rehabilitation services for clients, of which one year must have been supervisory experience.

Competencies

• A valid motor vehicle operator's license may be required for employment.

State Employee Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Annual Leave
• Sick Leave
• Bereavement Leave
• Family Medical Leave
• Parental Leave
• Military Leave
• Holidays
• Retirement
• Deferred Compensation
• Flexible Benefits Plan
• Baccalaureate Education System Trust (BEST) Program
• Wellness Program
• Employee Assistance Program (EAP)