Part Time Referral and Information Quality Specialist EMPACT

About the role

The Referral and Information Quality Specialist position at EMPACT-Suicide Prevention Center plays a crucial role in ensuring the accuracy and completeness of information entered by staff in the R&I system. This position is essential for maintaining high-quality data and supporting various functions within the organization.

Responsibilities

• Reviews payers entered by R&I staff for accuracy and completion.
• Corrects payers and related errors as identified on reports assigned from the R&I Coordinator, Data Analyst, and/or the Claims Department.
• Completes internal audits of referral entry and client record creation by other R&I staff.
• Provides assistance with Access to Care - Intake appointment availability and tracking in NextGen.
• Lead on training new staff or providing supplemental training for current staff as assigned by the R&I Coordinator.
• Assists with other eligibility and/or quality control duties as assigned by the program supervisor, including attending relevant meetings.
• Back-up assistance for both Outpatient, Crisis R&I, Jorgensen Brooks Group, and hotline callers (call and inbox maintenance).
• Delivers constructive feedback to staff in a supportive and strengths-based manner.

Qualifications

• High School diploma/GED required.
• BHT preferred.
• Clinical experience required.
• Minimum of 2 years relevant experience or transferrable skills.
• Demonstrated knowledge and leadership in the R&I program.
• History of exemplary performance as an R&I Specialist.
• Excellent listening, communication and problem solving skills.
• Able to make decisions independently.
• Works effectively with diverse clientele.
• Able to multi-task.
• Strong computer literacy; Ability to navigate computer applications and searches with ease.
• Detail-oriented.
• Demonstrates a working knowledge of HIPAA privacy laws, eligibility requirements.
• Maintain up-to-date knowledge of any RBHA changes and the associated ACC Plans.
• Consistently provide quality customer service.

Benefits

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company paid Life/AD&D and Long-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care assistance
• Pet Insurance