Information and Referral Specialist

About the role

Conduent delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments. This role supports individuals by connecting them with essential services and resources.

Responsibilities

• Complete Level of Care Eligibility Tool (LOCET) assessments and other required evaluations.
• Manage inbound and outbound calls with professionalism and empathy.
• Provide accurate referrals to non-Office of Aging and Adult Services (OAAS) community services.
• Assess requestors’ needs and research available resources to meet those needs.

Requirements

• Education: Bachelor’s degree in the human services field.
• Experience: At least 1 year in social or human services, ideally with elderly or disabled adults.
• Knowledge: Familiarity with Office of Aging and Adult Services (OAAS), Bureau of Health Services Financing (BHSF), Department of Health and Hospitals (DHH), Medicaid, Office for Citizens with Developmental Disabilities (OCDD), and home/community-based waiver services.
• Skills: Understanding of medical and developmental disability terminology; ability to maintain strict confidentiality, work independently, and remain composed under pressure; proficiency in Microsoft Office (MS Office).

Qualifications

• Preferred qualifications include additional experience in social/human services with elderly or disabled adults, in-depth knowledge of OAAS, Medicaid programs, and related services.

Skills

• Understanding of medical and developmental disability terminology;
• Ability to maintain strict confidentiality;
• Work independently;
• Remain composed under pressure;
• Proficiency in Microsoft Office (MS Office).

Benefits

Health and welfare benefits, retirement savings, employee discounts, career growth opportunities, paid training, and paid time off are provided.

Pay

The estimated salary range for this role is $14.98-$18.73. Actual salaries may vary based on various factors including but not limited to location, experience, and performance.

Schedule

Hybrid work: Work in a way that allows you to work from home during portions of your week and have time onsite to connect with other team members and business leaders.