Information & Referral Specialist

About the role

We are seeking an Information & Referral Specialist to provide information to our consumers in response to service and eligibility inquiries.

Responsibilities

• Assess the health and functional status of members
• Develop community-based care plans and related service packages
• Participate in the development of a member's Individual Care Plan (ICP)
• Arrange, coordinate, and monitor the provision of appropriate members
• participate in the determination of a member's need for institutional and community long term care services

Requirements

• Your passion for helping others and desire to make a difference.
• Bachelor's degree in social work or related field highly preferred; current licensure if appropriate
• Minimum of two years' professional experience in the care of people 65 and older
• Current Social Work license (LSW) or higher preferred
• Working knowledge of social, emotional, and physical process of aging
• Ability to obtain information of a personal nature through interviews
• Ability to gain and hold the confidence of clients and their families
• Draw appropriate conclusions and make recommendations
• Knowledge and skill necessary to work successfully within an interdisciplinary team
• Excellent written and verbal skills
• Excellent computer skills
• Proficient with Microsoft Office Suite or related software

Qualifications

Our ideal candidate will have:

• A passion for helping others and making a difference
• A Bachelor's degree in social work or a related field (preferred)
• At least two years of professional experience caring for people 65 and older
• A current Social Work license (LSW or higher preferred)
• A strong understanding of the social, emotional, and physical processes of aging
• The ability to gather sensitive personal information through interviews
• The capability to build trust and maintain confidence with clients and their families
• The ability to analyze situations and provide recommendations
• Adeptness in working within an interdisciplinary team
• Outstanding communication skills both written and verbal
• Expertise with Microsoft Office Suite or equivalent software

Skills

Essential skills for this position include:

• Strong interpersonal skills
• Effective communication skills
• Ability to work independently and as part of a team
• Knowledge of aging-related issues
• Proficiency with Microsoft Office Suite or similar software

Benefits

OCES offers:

• Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office, and home visits)
• Exceptional benefits: generous paid time off policies; company-paid LTD and life insurances; 401K plan

Pay

Details on pay are not specified at this time.

Schedule

Details on schedule are not specified at this time.