Information & Referral Specialist

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. First, there is a paragraph: "Position Description If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health." That's generic fluff; maybe we can drop as it's not specific? It's generic but maybe we can keep as part of About the role? The instruction: "Prefer a few substantive sections over many thin ones." We can combine. We have "About Harris County Public Health:" with description. That's about the organization, not the role. Could be "About the role"? Actually "About the role" heading expects description of role. But we have "Position Overview:" which describes role. So we can put that under About the role? Or we could have separate sections: About the role (position overview) and Responsibilities (duties). The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content accordingly. We have: - Position Overview: Under the Supervision of the Business Manager, the Information Referral Specialist (IRS) is responsible for database maintenance, revenue/collection/receipting, customer service, telephone support, and educating the public about rabies epidemiology, the leash law and responsible pet ownership. That's a summary; could go under About the role. - Duties & Responsibilities: list of duties (multiple sentences). We'll put under Responsibilities as

• . - Requirements: Education, Experience, Knowledge, Skills and Abilities, Core Competencies, Preferences, Languages, etc. We need to separate Requirements, Qualifications, Skills? The instruction says we can have sections Requirements, Qualifications, Skills. But we must not create empty sections. We need to decide what content fits each. Typically: Requirements = education + experience. Qualifications = maybe knowledge, skills and abilities? Skills = maybe core competencies? But we can combine. We need to preserve all substantive info. So we need to include education, experience, knowledge, skills and abilities, core competencies, preferences, languages. We could create:

  Requirements

  with

  Education: High school diploma or GED equivalent

  and

  Experience: At least one (1) year of customer service experience. At least one (1) year of previous data entry experience.

  Then

  Qualifications

  with knowledge, skills and abilities list as
  . Then

  Skills

  with Core Competencies list as
  . Preferences and Languages could go under Qualifications or Skills? Could be separate but we might combine into Qualifications as additional bullet points. We must not create sections with placeholder text like "not specified". We have actual content. We also have General Information: Position Type and Typical Hours of Work: full-time 40 hrs/week. Work Environment, Physical Demands, Work Location, etc. This could go under Schedule? Actually Schedule section would be for hours/shift info. We have "Position Type and Typical Hours of Work: This is a full-time position. Working 40 hours per week." That's schedule info. Also Work Location could be maybe not a heading; but we could include under Schedule? Or maybe we create a section "Schedule" for hours, and maybe include work location in a

  under Schedule or separate? The instruction: include a section ONLY when posting has real, specific content for it. So we can have Schedule section with hours and maybe location? But location is not schedule. Could we add a separate section? Not in list. Could we put location under About the role? Probably not. Could we add a

  after Schedule? The instruction says use headings for those specific section headings; we can still have other

  content not under a heading? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

  • for any list of duties/requirements/benefits, and

    for prose. It doesn't forbid other

    outside headings, but likely they expect sections only. However we can include a

    for general info like work location under maybe a heading "General Information"? Not in list. Safer to incorporate location into Schedule section as additional detail. Also we have "Work Environment: This job operates in a professional office environment and an animal shelter environment." That's not schedule but could be part of About the role? Could be under Responsibilities? Not exactly. Could be under About the role as description of work environment. We'll include as a

    under About the role maybe. Physical Demands: could be under About the role as well. We also have "Employment may be contingent on passing a drug screen and meeting other standards." That's boilerplate? Might be considered generic but it's specific info. Could be included under Requirements? Not exactly. Could be under Requirements as a note. But it's not education/experience. Might be considered part of Requirements (pre-employment). We'll include as a

    under Requirements. Also "Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department." That's generic; maybe drop as boilerplate. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to drop the Equal Opportunity Employer link and accommodation line. Also drop the "NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application..." maybe that's instructions; we should drop application instructions. Also drop "See Resume" etc. Also drop the "Preferences Experience:" etc? Actually preferences are substantive; we keep. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the list of duties exactly as given, but we can format as

    • . Must not lose any detail. Let's extract duties: From "Duties & Responsibilities:" paragraph: - Answers telephone calls requesting information, services and other inquiries concerning lost/found pets. - Provides information regarding Harris County leash laws, rabies, animal safety and responsible pet ownership. - Provides complete/accurate information to callers requesting routine zoonotic disease information and refers calls to appropriate agency when necessary. - Responsible for collecting and receipting all fees. - Process mail-in and electronic license applications, ensuring correct jurisdiction and appropriate payment. - Maintains county wide licensing database for all pets and pet owners. - Monitors and maintains complete owner and complainant information in database. - Reviews each animal’s status daily. Update information according to animal release date and prepare euthanasia release sheet. - Receives and processes all bite reports; documenting all information necessary to locate and quarantine biting animals. - Ensures that possible rabies exposures are documented and communicated to dispatcher for investigation. - Must be able to answer all questions regarding Harris County VPH services. - Reviews and approves/rejects applications for adoptions. - Counsel Citizens on adoption and responsible pet ownership. - Training is offered for various Windows-based programs. - Education on rabies, the leash law and responsible pet ownership will be provided. - Training will be provided on adoption counseling. - After 6 months an employee must be knowledgeable of rabies transmission and its consequences in animals and humans. - The employee will receive routine reviews by the Business Manager. We need to keep all these as list items. Some sentences are combined; we can split each sentence as separate
    • . Ensure we keep the content. Now Requirements: Education: High school diploma or GED equivalent Experience: At least one (1) year of customer service experience. At least one (1) year of previous data entry experience. Knowledge, Skills and Abilities: list: - Ability to communicate well verbally and written is essential. - Ability to handle difficult situations with a professional manner is necessary - Must be able to handle multiple projects with minimum supervision. - Must demonstrate a professional image and have a cheerful, helpful phone voice. - Must be able to handle multiple projects and be a team player. - Must be comfortable working around animals. - Must be able to handle difficult situations, multiple projects, be a self-motivator, and a team player. - Ability to give attention to detail in a fast-paced environment. - Knowledge of Microsoft Office Suite. Note there is duplication: "Must be able to handle multiple projects and be a team player." appears twice? Actually first: "Must be able to handle multiple projects with minimum supervision." second: "Must be able to handle multiple projects and be a team player." third: "Must be able to handle difficult situations, multiple projects, be a self-motivator, and a team player." We'll keep each as separate
    • as they appear; but we could combine? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep each bullet as is, even if similar. Core Competencies list: - Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes. - Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes. - Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities. - Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being. - Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services. Preferences: - Experience: Experience in an animal shelter/clinic. - Experience with HLP’s Chameleon software. - Previous multi-line phone experience - Languages: Bilingual (English/Spanish) We'll include these under Qualifications maybe as a separate
      under Qualifications? Or we could have a separate section "Preferences"? Not in list. Could incorporate into Qualifications as additional bullet points. We also have General Information: Position Type and Typical Hours of Work: This is a full-time position. Working 40 hours per week. Work Environment: This job operates in a professional office environment and an animal shelter environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: This is a largely sedentary role; however, some duties would require the ability to lift up to 20 pounds and bending & standing for periods at a time. Work Location: Harris County Public Health: Harris County Pets - Veterinary Public Health: 612 Canino Rd, Houston, TX 77076 We could put Schedule section for hours, and maybe include work location and environment as a

      under Schedule or under About the role. Since Schedule heading is allowed, we can put hours there, and also include work location and environment as additional

      under same section? Might be okay. But we must not create Pay or Benefits sections because no info. Thus final sections:

      About the role

      with

      Position Overview: Under the Supervision of the Business Manager, the Information Referral Specialist (IRS) is responsible for database maintenance, revenue/collection/receipting, customer service, telephone support, and educating the public about rabies epidemiology, the leash law and responsible pet ownership.

      plus maybe work environment and physical demands? Could add as

      Work Environment: ...

      and

      Physical Demands: ...

      under same section.

      Responsibilities

      with