Information and Referral Specialist

About the Role

Conduent is seeking a compassionate and detail-oriented Information & Referral Specialist to help connect individuals, families, seniors, and people with disabilities to critical programs, services, and community resources. In this role, you will serve as a trusted resource by conducting assessments, identifying service needs, and providing referrals that improve access to care and support services.

What You'll Do

• Conduct Level of Care Eligibility Tool (LOCET) assessments and other required evaluations.
• Manage high-volume inbound and outbound calls with professionalism, empathy, and accuracy.
• Connect individuals to appropriate community resources, social services, Medicaid programs, and support services.
• Assess caller needs and identify available solutions based on program eligibility and service availability.
• Research and provide referrals to non-Office of Aging and Adult Services (OAAS) community programs.
• Document interactions accurately while maintaining confidentiality and compliance requirements.
• Deliver exceptional customer service while supporting aging adults, individuals with disabilities, caregivers, and families.

Experience We're Looking For

• Bachelor's degree in Human Services, Social Work, Psychology, Sociology, Counseling, or a related field.
• Minimum of 1 year of experience in social services, human services, case management, customer support, healthcare support, or a related field.
• Experience working with elderly adults, individuals with disabilities, caregivers, or underserved populations.
• Knowledge of OAAS, Medicaid, BHSF, DHH, OCDD, and Home and Community-Based Waiver Programs.
• Understanding of medical and developmental disability terminology.
• Strong communication, problem-solving, research, and resource navigation skills.
• Ability to maintain strict confidentiality, work independently, and remain composed under pressure.
• Proficiency with Microsoft Office Suite including Word, Excel, Outlook, and Teams.

Preferred Qualifications

• Additional experience supporting seniors, individuals with disabilities, or Medicaid recipients.
• Experience conducting assessments, eligibility reviews, or case management activities.
• Advanced knowledge of OAAS programs, Medicaid services, long-term care programs, and community-based resources.
• Experience in call center, healthcare, government services, social services, or public assistance environments.

Work Schedule & Location

• Must attend onsite training in Baton Rouge, Louisiana for the first six weeks.
• Training schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Hybrid work arrangement available following successful completion of training, Monday through Friday, 8:00 AM to 5:00 PM.

Benefits

• Health and welfare benefits tailored to fit you and your family's needs, starting on the first day of employment.
• Retirement savings plan.
• Access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career growth opportunities with a vast portfolio of businesses and a global footprint.
• Paid training with access to award-winning learning platforms.
• Attractive paid time off packages.
• Great work environment with an award-winning culture and recognition for diversity efforts.

Pay

The estimated hourly rate for this role is $17.50.