Information and Referral Specialist

Job OverviewWe are seeking a dedicated and knowledgeable NY Connects Specialist for Chenango and Tioga Counties to serve as a vital resource for individuals seeking assistance with community-based services and supports. As a NY Connects Specialist, you will provide expert guidance, facilitate access to critical resources, and support clients in navigating complex service options to enhance their quality of life. Education and Experience1\. Associates Degree in Human Services or related field and two years of experience in a human services position that requires direct service to individuals. An equivalent combination of education and experience may be substituted. Knowledge, Skills, and Abilitie1\. Strong commitment to the independent living philosophy, Person Centered Planning, consumer choice and integration of people with disabilities into all aspects of community life.2\. Ability to effectively interact and work with individuals from diverse cultures and backgrounds.3\. Experience providing information and referral services and/or long-term care supports and services.4\. Extensive knowledge of community resources and long term care supports and services.5\. Proficient in the use of all Microsoft Office applications (Excel, Word, Power Point).6\. Ability to communicate effectively, both verbally and in writing.7\. Demonstrate professional work habits including dependability, time management, independence and responsibility.8\. Knowledge of ethical and professional responsibilities and boundaries.9\. Excellent attention to detail and organizational skills.10\. Ability to multi-task and work effectively in both a team and individual setting.11\. Capacity to work in various settings, including home visits and community-based locations.12\. Valid drivers license, access to a reliable and insured vehicle, and compliance with all applicable state regulations, including required vehicle inspections and driving record checks. Essential Job Functions1\. Provide individuals with unbiased information and connections to qualified providers of long term supports and services by phone and in person.2\. Provide Options Counseling/Person Centered Counseling services to individuals seeking long term supports and services by phone and in person.3\. Conduct education and awareness presentations to community partners, groups, and individuals about NY Connects and local long term supports and services.4\. Actively participate in community groups including the Long Term Care Council and/or No Wrong Door Implementation Team.5\. Work collaboratively with the local Office for the Aging, Department of Social Services, and Office for People with Developmental Disabilities staff members.6\. Maintain consistency of NY Connects message with other NY Connect partners.7\. Adhere to the NY Connect State Program Standards and follow the prescribed NY Connects Work Plan.8\. Required travel in a county service area, Tioga, Chenango .9\. Comply with all STIC policies and procedures, as well as applicable state and federal laws and regulations.10\. Collect and maintain all required statistical and other data and prepare reports within established timeframes.11\. Attend all mandatory agency and departmental trainings, meetings, and sign language class and advocacy groups.12\. Perform all other duties relevant to the position as requested. Physical Requirements/Working Conditions1\. Ability to sit/stand throughout day to accomplish job.2\. Ability to reach above shoulder level.3\. Ability to turn/twist upper body.4\. Ability to enter data, notes, and other documentation into a computer.5\. Must be able to travel throughout covered territories in Upstate NY as needed.6\. Ability to use hand for repetitive action and fine manipulating for the purpose of keyboardingReasonable accommodations may be made to the extent required under applicable law to enable individuals with disa