Part-time Public Safety Telecommunicator

About the role

Join Our Dynamic Team as a Part-time as needed, Public Safety Telecommunicator – Make a Real Impact! Are you ready to be the first line of defense in keeping our campus safe? As a Public Safety Telecommunicator, you will play a pivotal role in responding to emergencies, coordinating safety efforts, and ensuring a rapid, efficient response to every situation. If you thrive under pressure and love the thrill of being part of a fast-paced, mission-critical team, this is the opportunity you’ve been waiting for!

Responsibilities

• Answer and assess emergency and non-emergency calls, quickly providing essential information to the right responders, ensuring swift action when it matters most.
• Dispatch police, fire, and rescue teams to various University locations, ensuring the right resources arrive promptly to protect and assist our community.
• Operate and maintain the Computer-Aided Dispatch (CAD) system, ensuring seamless and accurate communication across the entire campus.
• Stay alert and ready to respond to campus fire and intrusion alarms, ensuring safety protocols are executed swiftly when necessary.
• Use the Division of Criminal Information terminal to gather and share data that helps enhance campus security and emergency response.
• Manage equipment, maintain important records, and ensure everything is ready for action at a moment’s notice.

Key Responsibilities

• Collect Accurate Call Information: Gather detailed and pertinent information from calls and enter it into the Computer Aided Dispatch (CAD) system, ensuring a 95% accuracy rate.
• Provide Vital Safety Information: Use telephone resources in the Emergency Communication Center (ECC) to give callers crucial public safety information.
• Prioritize & Dispatch Calls: Effectively prioritize multiple calls, processing and dispatching them in a timely manner based on urgency.
• Handle TDD/TTY Calls: Accept TDD/TTY calls and test the equipment weekly to ensure reliable communication when needed.
• Radio Protocol & Signal Codes: Use correct radio channel assignments and signal codes while maintaining professional radio communication with a combination of ten-codes and plain language.
• Process Non-Emergency Requests: Address non-emergency university service requests with the same level of professionalism and efficiency.
• Perform time checks for field units and monitor SIMS fire and intrusion alarms, making timely notifications of specific alarm issues.
• Ensure Operational Excellence: Manage equipment, maintain important records, and ensure everything is ready for action at a moment’s notice.

Department Information

Job City & State: Raleigh, NC

Department

System Information

Classification Title

Temporary-Clerical

Working Title

Part-time Public Safety Telecommunicator

Requirements and Preferences

• Work Schedule: Work as needed
• Minimum Experience/Education: Minimum one year experience
• Department Required Skills: A Calm & Quick Thinker, Tech-Savvy Professional, Team Player, Detail-Oriented & Organized
• Required License or Certification: DCI Certification (Modules 1-3) Required
• Valid NC Driver's License required? Yes
• Commercial Driver's License Required? No

Recruitment

• Anticipated Hiring Range: $20.00 per hour