Public Safety Telecommunicator

About the role

The Pinellas County Sheriff's Office seeks qualified candidates for Public Safety Telecommunicator positions. This role serves as the vital link between citizens in need and the first responders who provide assistance.

Responsibilities

• Respond to both routine and emergency requests for service and information as the first point of contact for the public.
• Screen calls to determine the most appropriate action, whether dispatching law enforcement, other responders, or routing information via computer and radio.
• Monitor and support law enforcement personnel on calls requiring dispatch.
• Communicate with law enforcement personnel on warrants, driver’s license data, vehicle registration, property ownership, criminal histories, and identity verification.
• Generate and broadcast BOLO announcements by radio and/or electronic means.
• Retrieve and confirm information from various databases and take appropriate actions.
• Provide information to deputies in the field and manage multiple radio channels for officer safety and timely response.
• Exercise independent judgment in assessing the seriousness and immediacy of situations and the most appropriate action.

Requirements

• High School diploma or equivalent diploma from an accredited institution.
• Current Public Safety Telecommunicator Certification in the State of Florida, or ability to obtain certification within 12 months of hire.
• Passing score on the State of Florida Public Safety Telecommunicator Certification Examination.
• Valid Florida driver’s license.
• Pass hearing test with less than or equal to 40 decibels in each ear under specified frequencies.
• Pass vision test with visual acuity of 20/30 in each eye, or uncorrected vision of 20/100 in each eye.
• Pass background investigation.

Qualifications

• Knowledge of 10-Codes and Signals.
• Computer skills to enter and retrieve information from applicable computer systems.
• Ability to elicit critical information from individuals in stressful or emergency situations.
• Time management skills to organize and prioritize inquiries and tasks.
• Interpersonal skills to demonstrate a congenial and respectful attitude.
• Physical abilities to sit, stand, walk, lift up to 10 lbs, and occasionally lift up to 20 lbs.

Skills

• Excellent verbal and written communication skills.
• Strong multitasking and problem-solving abilities.
• Ability to remain calm under pressure.
• Proficiency in using multiple computer systems and communication tools.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Hiring bonus of $1,500 with a 2-year commitment.

Pay

Compensation details are not specified in the job posting.

Schedule

This position is scheduled to work 12-hour shifts (either days or nights) on a rotating schedule that repeats every two weeks. There is also a Delta shift that works 1200-2230 (Thurs/Fri/Sat off OR Sat/Sun/Mon off).

Application Instructions

To apply, please review the job description and requirements, ensure you meet the eligibility criteria, and submit your application through the designated online portal. For more information about the hiring process, refer to the provided links and documents.