Public Safety Telecommunicator
Essential Functions
Receives incoming calls on 50+ emergency and business telephone lines; operates multi-frequency radio and computer-aided dispatch, accesses emergency messages, monitors alarm systems, operates playback audio recorders, operates TDD, operates security devices and other related communications equipment.
Interacts with callers requesting emergency/non-emergency response or service from the community or public agencies.
Evaluates information received and utilizes protocols provided through CAD and CBD (Criteria Based Emergency Medical Dispatch) systems to determine appropriate actions(s) to be taken.
Uses addresses and other pertinent information to dispatch appropriate law enforcement, fire or emergency medical units.
Maintains the location and status of law enforcement, fire, emergency medical and other authorized non-member agency units in the field.
Enters and retrieves data on the ACCESS systems to assist law enforcement agencies in and out of Washington State.
Performs other related duties as assigned.
WORKING CONDITIONS
Duties are performed in a secured communications center with artificial lighting. There is limited opportunity for physical movement.
Works rotating shift work in a 24 hour-a-day, seven-day-a-week operation that includes holidays.
Qualifications
- High school diploma or G.E.D. and one year of work experience in customer service or in the public safety sector or related field;
- Six months experience receiving, evaluating, transmitting and monitoring emergency requests via telephone and/or radio for police, fire and medical services;
- Knowledge of Windows-based computer programs;
- Must be 18 years of age or older;
- Must be willing to work varying shift schedules, overtime hours, holidays, and on-call as needed.
Requirements
- For additional requirements please visit our website at www.TCOMM911.org.
- Conditional offers of employment in this classification will be made upon the results of a standard hearing test, a psychological evaluation, and thorough background investigation.
Desired Skills
- Ability to operate telephone, radio and related communications equipment in a clear, well-modulated voice using good diction.
- Ability to think and act quickly, calmly and courteously in emergency situations.
- Ability to exercise independent judgment in evaluating, prioritizing and acting upon routine and emergency requests.
- Knowledge or the geography, streets, buildings and landmarks in Thurston County and the ability to read maps.
Supplemental Information
Questions about this recruitment? Please contact Aaron Moe, 360-704-2733 or HumanResources@tcomm911.org.
This Position Is represented by a union eligible for full benefits.
Eligible for overtime under the Fair Labor Standards Act (FLSA).
To learn more details, visit our benefits page.
01 Do you have at least two years of experience as a Telecommunicator in a multi-jurisdictional agency? Yes No02 Have you used marijuana or any illegal drug including unauthorized use of prescription drugs or over-the-counter drugs in the past 12 months? Yes No
If yes, please explain in the next question.