Part Time Patient Services Representative Associate

About the role

Support patient engagement and administrative tasks in a part-time capacity.

Responsibilities

• Greeting and supporting patients, providing a friendly first impression and guiding them to appointments
• Verifying demographic, insurance, and benefits information, and obtaining signatures
• Completing paperwork such as financial assistance forms and explaining costs to patients
• Collecting co-pays, resolving claim or registration issues, and documenting in electronic records
• Handling inbound and outbound calls, scheduling appointments, and assisting with patient inquiries
• Mentoring staff and supporting the dynamic needs of healthcare delivery

Qualifications

• Minimum 6 months customer service experience
• Proficiency in Microsoft Office
• Ability to work flexible shifts, including early mornings, evenings, weekends, and holidays
• Must be 18 or older

Preferred skills

• Revenue cycle experience
• General office skills
• Epic systems familiarity

Physical requirements

• Walking, standing, and lifting up to 10 lbs