Part Time Patient Services Representative

Patient Services Representative

This role can be part time, up to 20 hours per week, on site in Maryland Heights. Work hours are between 7:30am and 4pm, weekends are not a requirement in this role.

Key Responsibilities

• Call clinics / patients to discuss cases, documentation
• Process cases timely, in line with departmental-determined metrics per month
• Complete case tasks
• Cover pre-authorizations, research coverage and enter notes
• Review order criteria, SWO and identify requirement failures
• Match insurance, review coverage and discuss with patients
• Review notes, update the CRM against case requirements
• Participate in designated departmental training sessions
• Will participate in a one-hour per month Scribe or Google Meet session, to be completed during regular work hours

Required Skills & Abilities

• High School or equivalent required, associates/bachelor’s degree preferred
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
• Must be able to use SalesForce or Epic, fax, email, GSuite or Office, in/outbound calls with appropriate grammar, spelling and punctuation
• Strong communication skills, both written and verbal
• Comfortable handling sensitive and confidential Information (HIPAA)

Job Requirements & Physical Demands

• Must be able to lift 40 pounds, must be able to lift 40 pounds from the floor and lift to waist level
• Must be able to kneel, stoop, climb stairs and reach with hands and arms
• Reliable work transportation
• Candidates must pass an extensive background check
• Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations in all patient interactions