Part Time Patient Service Representative

About the role

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. The role is part-time, working Wednesday - Friday from 2:30 PM - 10:00 PM. Opportunity exists to attend a 2-week training at our North Arlington training location.

Responsibilities

• Answers inbound calls to the Center and provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collections co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints.
• Communicates to PSR Lead and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
• Makes sure all patients complete a satisfaction survey after their exam.
• Facilitates no-show appointments (calling patients, cancelling, rescheduling).
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
• Maintains a clean and organized waiting room to avoid extended wait time and assist patients as needed.
• Requests orders and processes new/same-day requests.

Qualifications

• One plus year of experience providing exceptional customer service – healthcare environment preferred.
• Detail oriented, self-motivated, a problem solver and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a very fast-pace team environment.
• Strong communication skills & professional demeanor.

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program