Part Time Patient Access Representative Associate

Primary Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patient to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Solve claim issues or registration errors on patient accounts
• Uses resources, tools and procedure to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs
• Affords assistance and counsel's patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Affords assistance and submits to appropriate department
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed

Required Qualifications

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work an average of 20 hours/week, in 1-2 shifts per week and every other Saturday & Sunday, from 7:00pm - 3:30am
• Ability to attend 3 weeks of training within standard daytime hours upon hire
• Must be 18 years of age or older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life

• Resources and support to focus on what matters most to you, in every facet of your life.

Emotional

• Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical

• Health plans and other coverage to support wellness for you and your loved ones.

Financial

• Benefits for today and to help you plan for the future, including your retirement.