Part Time Patient Access Representative Associate
About the role
The Patient Access Representative Associate supports the Allina Health account by providing patient registration services and assisting with financial assistance programs. This role requires 6+ months of customer service experience in an office or hospital setting, intermediate proficiency with Microsoft Office, and the ability to work every other Saturday and Sunday.
Responsibilities
- Greetings and welcomes patients in person
- Collects demographic and insurance information
- Checks in and interviews patients to complete paperwork
- Directs patients to their appointment or procedure
- May assist in scheduling add-on appointments
- Documents any issues and resolutions in the electronic medical record
- Resolves claim issues or registration errors on patient accounts
- Verifies insurance eligibility and benefits information for payers
- Explains information to patients regarding financial assistance programs
- Collects co-pay or deductibles and responds to questions about financial assistance programs
- Refers complex questions as needed
- Screens and approves patients for financial assistance programs
- Aids patients through the application process for available financial assistance programs
- Obtains signatures from patients as needed
- Gathers medical record information from all departments for collection
- Provides customer service for inbound and outbound telephone calls
- Mentors other staff as needed
Requirements
- Must be 18 years of age OR older
- Intermediate level of proficiency with Microsoft Office products
- Ability to work every other Saturday & Sunday from 6:30am - 3:00pm
- Must have 6+ months of customer service experience in an office/hospital setting
- Must have the ability to attend 3 weeks of training within standard daytime hours upon hire
Preferred Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
Benefits
Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. Hourly pay for this role will range from $16 - $29 per hour based on full-time employment. UnitedHealth Group complies with all minimum wage laws as applicable.
Pay
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
Schedule
We require you to work every other Saturday & Sunday from 6:30am - 3:00pm.
Sign-On Bonus
The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare, or a related entity in a full time, part time, or per diem basis are not eligible to receive a sign on bonus.