Part Time Patient Access Representative Associate
About the role
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Location: 2805 Campus Dr. Plymouth, MN 55441
Responsibilities
- Greets and welcomes patient in person
- Collects demographic and insurance information
- Checks in and interviews patient to complete appropriate paperwork
- Directs patient to their appointment or procedure
- May assist in scheduling add-on appointments
- Documents any issues and resolutions in electronic medical record
- Resolve claim issues or registration errors on patient accounts
- Uses resources, tools and procedure to complete registration for accounts and in assigned work queues
- Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains information to patient if necessary
- Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
- Screening and approving patients for financial assistance programs
- Assists and counsels patient with application process for available financial assistance programs
- Provides technical or functional direction for employees
- Assists patient in completion of request for information forms and submits to appropriate department
- Obtains signatures from patients as needed
- May gather medical record information from all departments for collection
- Provide customer service for inbound and outbound telephone calls
- May mentor other staff as needed
- Other duties as assigned
Required Qualifications
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Must be 18 years of age or older
Preferred Qualifications
- Revenue cycle experience
- Epic experience
- General office experience
Physical Demands
- Consistent walking, standing, bending, turning, etc.
- Lifting weight up to 10 lbs. occasionally, up to 2-5 lbs. frequently
Benefits
- $750 sign-on bonus for external applicants
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
Pay
The hourly pay for this role ranges from $16.00 to $29.00 per hour based on full-time employment.