Part Time Patient Access Representative Associate

$750 sign-on bonus for external applicants.

About the role

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Location: 800 E 28th St, Minneapolis, MN 55407

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolves claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and responds to questions regarding financial assistance programs available; refers complex questions as needed
• Screens and approves patients for financial assistance programs
• Assists and counsels patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assists patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provides customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Requirements

• 6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers, etc.
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work the following rotating schedule:
  • Week 1: Sun: 6:00a-2:30p, Wed: 7:00a-3:30p, Thu: 6:00a-2:30p
  • Week 2: Wed: 7:00a-3:30p, Thu: 6:00a-2:30p
• Ability to work every other weekend
• Must be 18 years of age or older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight: Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).