Part Time Patient Access Representative Associate
About the role
Pursue your passion and potential. Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Primary Responsibilities
- Greets and welcomes patient in person
- Collects demographic and insurance information
- Checks in and interviews patients to complete appropriate paperwork
- Directs patient to their appointment or procedure
- May assist in scheduling add-on appointments
- Documents any issues and resolutions in electronic medical record
- Resolve claim issues or registration errors on patient accounts
- Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
- Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
- Obtains cost information and explains information to patient if necessary
- Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
- Screening and approving patients for financial assistance programs
- Affords assistance and counsel's patient with application process for available financial assistance programs
- Provides technical or functional direction for employees
- Affords assistance and counsel's patient with request for information forms and submits to appropriate department
- Obtains signatures from patients as needed
- May gather medical record information from all departments for collection
- Provide customer service for inbound and outbound telephone calls
- Mentor other staff as needed
- Other duties as assigned
Required Qualifications
- 6+ months of customer service experience in healthcare, retail, food service, bank/office settings, call center, or other settings that engage with customers, etc.
- Intermediate level of proficiency with Microsoft Office products
- Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
- Ability to work an average of 12 hours/week in the following schedule:
- Week 1: Sunday 6:00am - 2:30pm, Wednesday from 5:00am - 9:00am
- Week 2: Monday from 5:00am - 9:00am, Saturday 6:00am - 2:30pm
- Must be 18 years of age OR older
Preferred Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
Physical Demands
- Consistent walking, standing, bending, turning, etc.
- Lifting weight up to 10 lbs. occasionally, up to 2-5 lbs. frequently
Benefits
Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.
- Life: Resources and support to focus on what matters most to you, in every facet of your life.
- Emotional: Education, tools and resources to help you reduce and manage stress, build resilience and more.
- Physical: Health plans and other coverage to support wellness for you and your loved ones.
- Financial: Benefits for today and to help you plan for the future, including your retirement.
Equal Opportunity Employer
We are committed to providing equal employment opportunities for all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. We comply with all applicable laws and regulations regarding equal employment opportunities.