Part Time Patient Services Representative Associate

About the role

Pursue your passion and potential as a Part Time Patient Services Representative Associate at Optum, in strategic partnership with Allina Health. Your work will directly improve health outcomes by connecting patients with the care, pharmacy benefits, data, and resources they need.

Primary Responsibilities

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
• Collections and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
• Checks in and interviews patients to complete required paperwork, including financial assistance applications and requests for information forms
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels patients on available financial assistance programs
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
• Assists in scheduling add-on appointments as needed
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

Required Qualifications

• 6+ months of customer service experience
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work 2-3 day shifts (start times vary between 5:30am - 9:30am) and/or night shifts (start times vary between 7:00pm - 11:00pm) per business need
• Ability to work every 3rd holiday
• Ability to work every 3rd weekend
• Must be 18 years of age OR older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Benefits

Learn more about our range of benefits designed to help you live well. Our mission of helping people live healthier lives extends to our team members.