Part Time Patient Access Representative Intermediate

$750 sign-on bonus for external applicants.

About the Role

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Responsibilities

• Greets and welcomes patients in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolves claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for complex accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and responds to questions regarding financial assistance programs available; refers complex questions as needed
• Screens and approves patients for financial assistance programs
• Assists and counsels patients with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assists patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provides customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Requirements

• 2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engage with customers
• 6+ months of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow-up, benefits eligibility, etc.)
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 1-3 weekdays per week, and every other weekend from 10:30am - 7:00pm
• Must be 18 years of age or older

Preferred Qualifications

• Experience with electronic medical records Epic

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Pay

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Note: The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare, or a related entity in a full-time, part-time, or per diem basis are not eligible to receive a sign-on bonus.