Part Time Patient Access Representative Intermediate

About the role

This position provides support to the Allina Health account. You will connect patients with the care, pharmacy benefits, data and resources they need to feel their best.

Primary Responsibilities

- Greets and welcomes patients in person. - Collects demographic and insurance information. - Checks in and interviews patients to complete appropriate paperwork. - Directs patients to their appointment or procedure. - May assist in scheduling add-on appointments. - Documents any issues and resolutions in electronic medical record. - Resolves claim issues or registration errors on patient accounts. - Uses resources, tools and procedures to complete registration for accounts and in assigned work queues. - Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations. - Obtains cost information and explains information to patient if necessary. - Collects co-pay or deductibles and responds to questions regarding financial assistance programs available. Refers complex questions as needed. - Screens and approves patients for financial assistance programs. - Assists and counsels patients with application process for available financial assistance programs. - Provides technical or functional direction for employees. - Assists patient in completion of request for information forms and submits to appropriate department. - Obtains signatures from patients as needed. - May gather medical record information from all departments for collection. - Provides customer service for inbound and outbound telephone calls. - Mentors other staff as needed. - Other duties as assigned.

Required Qualifications

- 2+ years of customer service experience. - 6+ months of revenue cycle experience in a healthcare/hospital setting. - Intermediate level of proficiency with Microsoft Office products. - Ability to work 8:00am - 4:30pm Tuesday - Friday. - Ability to work full time, standard daytime hours for 3 weeks to complete training upon starting. - Must be 18 years of age or older.

Preferred Qualifications

- Revenue Cycle experience. - General office experience. - Flexibility to occasionally work other shifts as business requires.

Soft Skills

- Quality communication skills. - Dependability.

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Equal Employment Opportunity

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.