Part Time Patient Access Representative Intermediate

Job Summary

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and entering information into an electronic medical record.

Primary Responsibilities

• Greets and welcomes patient in person
• Collections demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for complex accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs
• Affords assistance and counsel's patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Affords assistance and submits to appropriate department
• May mentor other staff as needed
• Other duties as assigned

Required Qualifications

• 2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers
• 6+ months of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc.)
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 7:00pm-3:30am, 1-2 weekdays per week plus every other Saturday & Sunday
• Must be 18 years of age OR older

Preferred Qualifications

• Experience with electronic medical records
• Epic Experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life

• Resources and support to focus on what matters most to you, in every facet of your life.

Emotional

• Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical

• Health plans and other coverage to support wellness for you and your loved ones.

Financial

• Benefits for today and to help you plan for the future, including your retirement.