Part Time Patient Access Representative Associate

$750 sign-on bonus for external applicants.

About the role

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Location

701 Dellwood St S, Cambridge, MN

Responsibilities

• Greet and welcome patients in person
• Collect demographic and insurance information
• Check in and interview patients to complete appropriate paperwork
• Direct patients to their appointment or procedure
• Assist in scheduling add-on appointments
• Document any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Use resources, tools and procedures to complete registration for accounts and in assigned work queues
• Verify insurance eligibility and benefits information for payers and interpret results focusing on complex billing situations
• Obtain cost information and explain information to patient if necessary
• Collect co-pay or deductibles and respond to questions regarding financial assistance programs available; refer complex questions as needed
• Screen and approve patients for financial assistance programs
• Assist and counsel patients with application process for available financial assistance programs
• Provide technical or functional direction for employees
• Assist patients in completion of request for information forms and submit to appropriate department
• Obtain signatures from patients as needed
• Gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• Mentor other staff as needed
• Other duties as assigned

Requirements

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work the following 4-week rotating schedule from 7:00am - 3:30pm:
  • Week 1: Saturday, Sunday, Thursday & Friday
  • Week 2: Monday, Thursday & Friday
  • Week 3: Saturday, Sunday & Friday
  • Week 4: Monday & Friday
• Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
• Must be 18 years of age or older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)