Part-Time Intelligence Operations Center Technician

About the role

The Campus Police Department is a community-oriented agency committed to delivering professional police services while providing a safe physical environment for the campus populations to engage in learning and community activities. The Part-Time Intelligence Operations Center Technician helps to fulfill this mission by:

• Operating radio, telephone, and computer equipment to respond and direct public safety resources as requested.
• Operating a state-of-the art, campus wide, integrated electronic security system (access controls, fire suppression/paging system, extensive CCTV system).
• Applying inductive reasoning skills toward analyzing Open Source Intelligence (OSINT) pertaining to current or forecasted threat pictures, as well as business intelligence for reputation management and customer service.
• Synthesizing information into actionable reports.

Responsibilities

The mission of Schoolcraft College is to provide a transformational and inclusive learning experience designed to increase the capacity of all individuals and groups to achieve intellectual, social, and economic goals. We are committed to creating a positive impact on the communities we serve and value diversity in our students, staff, and programming.

• Operates department telephone system; receives emergency and non-emergency complaints via the telephone from the public regarding crime, medical emergencies, or other public safety hazards and issues; determines the nature of the call and the appropriate police response required.
• Operates police radio system; dispatches the appropriate police units to calls for service; ensures officer safety by monitoring radio channels to maintain unit location information and status, to receive information from police units, and to disseminate ongoing or updated information to police units.
• Operates and monitors integrated electronic security systems (access controls, fire suppression/paging systems, CCTV systems) for suspected criminal activity, activity that disrupts the educational environment, or any activity that poses a potential risk to persons or property at the College.
• Utilizes Open Source Intelligence (OSINT) technology to provide near real-time tactical intelligence from social media information and social media analysis in support of current police, emergency, and risk management operations.
• Explores, assesses, and provides meaningful and actionable information to current and future efforts of Schoolcraft College; conducts both large scale media analysis and in-depth comprehensive research and assessments of specific targets.
• Continually updates existing methodologies by conducting research of new social media sites and search tools.
• Synthesizes and organizes information recovered to provide Schoolcraft College administrators, campus police, risk management, and other College partners with high-impact, actionable intelligence.
• Delivers reports, briefings, and presentations as required.
• Performs other related duties as assigned.

Qualifications

• High School diploma
• Must be 18 years of age or older.
• Ability to read, write, speak, and hear the English language clearly and distinctly.
• Proficiency in operating computers, web searching, and information gathering via a broad range of media, as well as familiarity with video recording software.
• Possesses organizational skills, a keen attention to detail, and superior multi-tasking abilities.
• Ability to successfully interact with diverse groups of students, staff, faculty, and the community at large.
• No criminal convictions and no dependency on alcohol or illicit drugs.
• Reasonable related work experience, which would indicate dependability, maturity, and the ability to exercise good judgement.
• Must pass thorough fingerprint and background investigations.

Skills

• Ability to write reports, business correspondence, and procedure manuals.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to communicate effectively, respond to questions from prospective and current employees, and groups of managers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.

Benefits

Salary: Pay range is $16.65-$26.17 per hour

Pay

Pay range is $16.65-$26.17 per hour

Schedule

Primarily weekend coverage, 8am-6pm (Saturday) and 8am-1pm (Sunday). May cover weekday shifts for full-time IOC Technician on either day shift (7am-3pm) or afternoon shift (3pm-11pm).