Part-Time Donation Services Associate - Fort Collins Store

About the role

The Associate I, Donation Services is typically the first point of contact for customers that are dropping off items at retail centers and/or stand-alone donation centers (ADC).

Responsibilities

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Affords assistance to every customer by unloading donations from vehicle or other areas.
• Ensures that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and makes decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Maintains a safe, organized, and clean environment for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintains remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensures supplies are kept well stocked at remote site as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Affords assistance in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstrain in other departments or areas; act as a backup for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.

Qualifications

• A High School diploma or equivalent is preferred.
• One (1) year of retail experience is preferred.
• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Able to read, comprehend, write, and communicate effectively in English.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Physical Requirements

• Continuously (5-8 hours): LIFTING: Heavy (45 lbs & over) - Frequently, Moderate (15-44 lbs) - Continuously, Light (14 lbs & under) - Frequently
• Frequently (3-4 hours): Pushing/Pulling - Frequently, Reaching Above Shoulder - Frequently, At Shoulder - Continuously, Below Shoulder - Continuously, Twisting - Frequently, Bending - Frequently, Kneeling/Crawling - Frequently, Squatting - Frequently, Climbing Use of legs only (stairs) - Occasionally, Use of arms & legs (ladders) - Occasionally, Hearing - Frequently, Vision: Close - Continuously, Distant - Occasionally, Depth Perception - Frequently, Hands/Fingers: Simple Grasping - Continuously, Fine Manipulation - Frequently, Repetitive Movements - Continuously, Walking - Continuously, Standing - Continuously, Sitting - Never, Speaking - Continuously, Other: ContINUOUSLY - Working in various weather conditions/varying temperatures*

Pay

$16.45 per hour.

Schedule

Variety of schedules to include weekends, evenings, and holidays with occasional overtime as necessary.