Part-Time Donation Services Associate - Greeley Store

About the role

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand-alone donation centers (ADC). Associates provide excellent and friendly customer service, greet customers promptly, and assist with unloading donations from vehicles or other areas while handling goods with care and respect.

Responsibilities

• Provide excellent customer service by greeting customers in a timely manner and answering product questions as needed.
• Assist every customer by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Maintain a safe, organized, and clean environment for customers and employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailers when applicable, following opening and closing procedures and keeping supplies stocked.
• Track and report daily donation levels to prevent overstocking and communicate promptly when trailers or warehouses are becoming full and a truck is needed.
• Follow all retail center/donation center policies and procedures.
• Assist drivers in loading and unloading donations onto trucks when necessary.
• Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstrain in other departments or areas and act as a backup for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.
• Job duties may extend beyond the listed tasks and include additional responsibilities as required.

Qualifications

• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to log into a computer system for ordering supplies and sending/receiving email.
• Must be able to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule including weekends, evenings, and holidays with occasional overtime as necessary.

Physical Requirements

• Lifting: Heavy (45 lbs & over) – Frequently; Moderate (15–44 lbs) – Continuously; Light (14 lbs & under) – Frequently
• Carrying: Heavy (45 lbs & over) – Frequently; Moderate (15–44 lbs) – Frequently; Light (14 lbs & under) – Frequently
• Pushing/Pulling: Frequently
• Reaching: Above shoulder – Frequently; At shoulder – Continuously; Below shoulder – Continuously
• Twisting: Frequently
• Bending: Frequently
• Kneeling/Crawling: Frequently
• Squatting: Frequently
• Climbing: Use of legs only (stairs) – Occasionally; Use of arms & legs (ladders) – Occasionally
• Hearing: Frequently
• Vision: Close – Continuously; Distant – Occasionally; Depth perception – Frequently
• Hands/Fingers: Simple grasping – Continuously; Fine manipulation – Frequently; Repetitive movements – Continuously
• Walking: Continuously
• Standing: Continuously
• Sitting: Never
• Speaking: Continuously
• Other: Working in various weather conditions/varying temperatures – Continuously