Part-Time Dental Patient Access Representative

About the role

The Dental Clinic Receptionist supports the front office area by providing exceptional customer service to ACHC patients and visitors.

Responsibilities

• Schedule appointments according to written dental protocols
• Triage patients according to written dental protocols
• Prepare daily schedule for dental staff
• Establish that each dental patient is advised of the sliding fee scale
• Absorb necessary documentation for accurate dental billing and registers appropriate data on dental billing form
• Absorb dental patients in completing dental history, consent and financial forms if necessary
• Perform cashiering and collection duties
• Answer dental telephone calls into the clinic and make telephone calls to dental patients from the clinic
• Pre-call dental patients to remind them of their appointments and notify patient of payment due at time of appointment
• Maintain accurate dental files for patients and for quality control
• Fax dental reports to other dentists’ offices, copy dental records and dental x-ray reports in charts according to written dental protocol & email
• Follow up on “no-show” dental patients on a daily basis

Requirements

• High school diploma or GED required
• Previous training and experience in dental reception setting preferred

Qualifications

• High school diploma or GED required
• Previous training and experience in dental reception setting preferred

Skills

• Excellent communication skills
• Attention to detail
• Ability to manage multiple tasks simultaneously

Benefits

• Eligibility for student loan forgiveness
• Generous time off including: Paid Time off (PTO) and Personal days
• 10 paid holidays, including your birthday!
• 401(k) match up to 4%, and more!

Pay

The pay depends on experience and starts at $16.50/hour.

Schedule

This is a part-time (~24 hours/week) position. The hours for this position will be Monday-Wednesday, 7:30 AM - 5 PM, with the ability to work late nights (-7 PM) as needed.