Part-Time Customer Experience Specialist at Alkire Glen Apartments

About the role

As a Customer Experience Specialist at Alkire Glen Apartments, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home. Your upbeat attitude, clear communication, and problem-solving skills will ensure everyone feels #HomeAtLast. This is a part-time role requiring a flexible schedule, including weekends and evening hours.

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers, including prospects, residents, and vendors, as they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality meets Cottonwood Standards, including the tour path for prospects and the welcome home experience for residents.
• Understand pricing and information about all available apartment homes, and answer questions from prospective renters.
• Assist in planning community events and social media marketing.
• Organize the package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin your career with room to grow into future management positions.

About Us

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction.

Schedule

Part-time, flexible schedule required, including weekends and evening hours.