Part-Time Contact Center Associate- 6:30am-10:30am-Mon-Fri

About the role

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Part-Time Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

Responsibilities

• Provide excellent customer service for sales reps, customers, and internal staff
• Adhere to company scripts, policies and quality standards
• Handle high call volume and multitask
• Provide accurate information regarding products, services, policies and procedures
• Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
• Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
• Perform monthly call tracking
• Perform quarterly time tracking
• Respond same day to all voicemails, emails, and Teams messages received within working hours

Qualifications

• High school diploma or GED
• Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
• Ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
• Previous call center, customer service experience is preferred
• Ability to read and write small letters and numbers; ability to make arithmetic calculations; and ability to understand and follow written and oral instructions
• Ability to work fully in the office in Columbus, OH – this is not a remote or hybrid role
• Successful completion of a ninety (90) day orientation period

Schedule

Monday‑Friday, 6:30 am – 10:30 am, onsite in Columbus, OH.