Contact Center Associate- 11:00am-7:30pm- Mon-Fri

About the Role

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots—where employees are recognized as individuals and our culture remains a top priority.

Responsibilities

• Responsible for providing excellent customer service for sales reps, customers, and internal staff
• Adhere to company scripts, policies and quality standards
• Ability to handle high call volume and multitask
• Provide accurate information regarding products, services, policies and procedures
• Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
• Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
• Performs monthly call tracking
• Performs quarterly time tracking
• Responds same day to all voicemails, emails, and Teams messages received within working hours

Qualifications

• High school diploma or GED
• Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
• The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
• Previous call center, customer service experience is preferred
• The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
• The ability to work fully in the office in Columbus, OH—this is not a remote or hybrid role
• The successful completion of a ninety (90) day orientation period

Schedule

This role is Monday–Friday with the hours of 11:00am–7:30pm. This role is onsite.

Benefits

• Health, dental and vision insurance
• Company sponsored life, optional life and disability insurance
• Health Savings Accounts and Flexible Spending Accounts
• 401(k) plus match
• Tuition Assistance
• Paid Parental Leave
• Paid Time Off (PTO)
• Dress for your Day dress code
• Paid holidays