Contact Center Associate 10:00am-6:30pm
Kimball Midwest · Columbus, OH · 2 wk ago
OTHRFull-time
Responsibilities
- Provide excellent customer service for sales reps, customers, and internal staff.
- Adhere to company scripts, policies and quality standards.
- Handle high call volume and multitask.
- Provide accurate information regarding products, services, policies and procedures.
- Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary.
- Perform monthly call tracking.
- Perform quarterly time tracking.
- Respond same day to all voicemails, emails, and Teams messages received within working hours.
Qualifications
- A high school diploma or GED.
- Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.).
- The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form.
- Previous call center, customer service experience is preferred.
- The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions.
- The ability to work fully in the office in Columbus, OH - this is not a remote or hybrid role.
- The successful completion of a ninety (90) day orientation period.
Additional Information
This role is Monday- Friday with the hours of 10:00am-6:30pm. This role is onsite.
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law. We Participate in E-Verify. Participamos en E-Verify.