Contact Center Associate- 9:30am-6:00pm Mon-Fri.

About the role

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full-time Contact Center Associate I for our Columbus, Ohio location. As a Kimball Midwest associate, you’ll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots—where employees are recognized as individuals and our culture remains a top priority.

Responsibilities

• Provide excellent customer service for sales reps, customers, and internal staff
• Adhere to company scripts, policies, and quality standards
• Handle high call volume and multitask
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
• Order entry of phoned-in orders (subject to company parameters) and special-order entry projects assigned by management
• Perform monthly call tracking
• Perform quarterly time tracking
• Respond same day to all voicemails, emails, and Teams messages received within working hours

Qualifications

• High school diploma or GED
• Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
• Ability to communicate professionally with management, sales representatives, customers, and co-workers in both written and verbal form
• Previous call center or customer service experience is preferred
• Ability to read and write small letters and numbers, make arithmetic calculations, and understand and follow written and oral instructions
• Ability to work fully in the office in Columbus, OH—this is not a remote or hybrid role
• Successful completion of a ninety (90) day orientation period

Schedule

Monday–Friday, 9:30 AM–6:00 PM (onsite).

Benefits

• Health, dental, and vision insurance
• Company-sponsored life insurance
• Optional life and disability insurance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) with company match
• Tuition Assistance
• Paid Parental Leave
• Paid Time Off (PTO)
• Dress for your Day dress code
• Paid holidays