DirectJobHub
Jobs · Delaware

Contact Center Associate (Part-Time)

Blood Bank of Delmarva · Newark, DE · 2 wk ago
Part-time

Join our life-saving mission at our Christiana Donor Center/Headquarters in Newark, DE (Hybrid).

Schedule

  • 20 hours per week – Part-Time
  • Hours on weekends and Mondays required

Responsibilities

  • Perform telephone recruiting, pre-screening, and scheduling of donors, including rebooking donors following current donations and registering donors at time of presentation for all donation platforms.
  • Place outbound calls to current and prospective donors to recruit, pre-screen, and schedule appointments efficiently, maximizing potential products collected.
  • Speak respectfully and warmly with donors to ensure their commitment to scheduled appointments.
  • Schedule appointments using donor relationship management software.
  • Receive inbound calls from donors to schedule appointments or address general concerns, providing superior customer service.
  • Handle inbound calls routed from the main automated attendant, responding to inquiries or forwarding calls appropriately.
  • Schedule future appointments through direct contact with donors in the donor room and canteen areas post-donation, emphasizing the importance of repeat donations.
  • Encourage donors to become regular, more frequent donors by delivering excellent customer service.
  • Perform data entry to update donor demographic or preference information accurately within the donor relationship management software.
  • Perform donor registration while maintaining confidentiality and complying with BBD SOPs, AABB, and FDA standards.
  • Exemplify BBD’s Core Values and meet or exceed customer service expectations.
  • This position is considered “essential” during severe weather or emergency operation events.

Requirements

  • High School Diploma or equivalent.
  • 2+ years of experience making outbound calls in a call center using documentation software.
  • Working knowledge to read and interpret medical, technical, regulatory, and quality procedures.
  • Basic knowledge of computer software packages such as Microsoft Office and Outlook.
  • Ability to communicate effectively at various levels, delivering both positive and negative information to donors and staff to ensure understanding and acceptance.
  • Ability to work on multiple tasks, solving donor-related and procedural problems as needed.

About Us

Founded in 1954, Blood Bank of Delmarva (BBD) has served the Delmarva Peninsula for 70 years, delivering nearly 90,000 lifesaving blood products annually to 40+ hospitals, EMS, and healthcare partners. BBD is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally provides cellular therapies, specialty pharmacy, and medical services to 200+ research, academic, and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to studying, preventing, treating, and curing bloodborne and blood-related diseases. BBD serves as a vital community lifeline dedicated to helping patients and advancing global public health.

Similar jobs