Part-Time Community Coordinator II (Village Center)

Works as a core part of our property management team to support and enhance the quality of life at a 254-unit senior property in Detroit, Michigan across Connected Communities’ six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement, and Economic Mobility, with a primary focus on Health.

About the role

The Community Coordinator II is responsible for championing an innovative, resident-centered preventative health screening and wraparound services program, driving positive change and wellbeing within the community. This role plays a crucial role in facilitating the delivery of on-site telehealth services to residents on a weekly basis and building awareness of and participation in the program. The Community Coordinator II works with residents, partners, and the property management team to identify needs, interests, and opportunities for individuals and the community at large, focusing on healthcare and community engagement.

This is a temporary, part-time position scheduled to work 10 hours per week for approximately 46 weeks. This role is not eligible for Winn benefits.

Responsibilities

• Along with external Telehealth Intervention Programs for Seniors (TIPS) team, create and implement a plan for program development and implementation of weekly preventative health screenings including resident outreach and identifying community partners and resident leaders.
• Manage budget for health-related programming.
• Review and track goals with Property Manager, Community Coordinator, and Regional Team Lead.
• Provide regular program updates to TIPS project management team.
• Act as primary contact for the telehealth program, including acting as backup for the Telehealth Technician Assistant.
• Provide direct resident services assistance, program referrals, and 1-1 coaching to individuals and families in partnership with the Community Coordinator.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners.
• Utilizing Apricot 360, collect, manage, report on, and analyze resident data, ensuring accuracy and consistency with established data. Data is collected through Patient Activation Measure surveys, resident touchpoints, community programs, activities, and reporting from telehealth service providers.
• Collaborate with Community Coordinator to effectively develop methods of communication with residents, including but not limited to identifying resident ambassadors, quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Actively participate in professional development opportunities provided by the region, department, and Winn.
• Other duties as assigned, particularly in support of property operations.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of related work experience.
• Advanced skills with Microsoft applications including Outlook, Word, Excel, PowerPoint or Access, and other web-based applications. Produce complex documents, perform analysis, and maintain databases.
• Ability to communicate clearly and effectively in varied written formats to internal and external customers.
• Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
• Demonstrated success with partner management.
• Ability to act independently in situations such as arranging meetings with partner organizations, communicating schedule changes with colleagues, developing annual service plans based on community needs, and reaching out to appropriate persons when in need of additional training or context.

Qualifications

Preferred: Bachelor's degree in Social Work, Nutrition, Business, or related field.

Pay

$22.00-$24.00 per hour.

Benefits

Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees); generous accrued time off increasing with years of service; generous paid sick time; annual day of service; floating holiday).
• 401(k) plan options with a company match.
• Various comprehensive medical, dental, and vision plan options.
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution.
• Long-term disability and voluntary short-term disability; basic term life insurance and AD&D; optional supplemental life insurance.
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions).
• Tuition Reimbursement program and continuous training and development opportunities.
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, and commuter and parking reimbursement options.
• Employee Corporate Discount Programs.
• Flexible and/or hybrid schedules available for certain roles.
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families.