Community Resource Coordinator II

Position Purpose

Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner.

Responsibilities

• Connects members to community resources and supports the care team to identify member community support and provide health education as appropriate.
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services.
• Serves as support for members on community and care resource inquiries and opportunities available to members.
• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements.
• Provides assistance to the clinical team of nurses and social workers.
• Conducts non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization.
• Conducts non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization.
• Conducts telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach.
• Makes visits to individual homes and/or community organizations.

Requirements

• Requires a High School diploma or GED.
• Requires 1 – 2 years of related experience.

Qualifications

• Performs other duties as assigned.

Skills

• Knowledge of Social Determinants of Health (SDOH) barriers.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• A flexible approach to work with remote, hybrid, field or office work schedules.

Pay

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives.

Schedule

Centene offers a flexible approach to work with remote, hybrid, field or office work schedules.