Community Resource Coordinator II

About the Role

Supports community connection activities, including connecting members to community resources, to aid in their care management journey. Ensures necessary care resources are provided in a cost-effective manner. This is an in-office position at the Latham-Albany Regional Office (31 British American Blvd, Latham, NY 12110), with hours from Monday to Friday, 8:30 am to 5:00 pm EST.

Responsibilities

• Process all faxes on the same day they are received to ensure timely routing of service requests to Utilization Management.
• Support members in connecting to known community and care resources in a cost-effective manner.
• Coordinate community outreach resources and promote awareness of available care/services.
• Assist members with inquiries about community and care resources.
• Handle all member-related correspondence and educational materials to facilitate successful community connections.
• Document and maintain community resources to ensure compliance with health plan standards and policies.
• Provide assistance to the clinical team of nurses and social workers, including outreach, community education, informal guidance, and member support.
• Conduct non-clinical general health assessments to refer members to appropriate care/services, resolve concerns, and gather information for medical providers.
• Perform non-medical assessments (e.g., home safety, community resources, transportation, employment) to refer members to appropriate care/services.
• Conduct telephonic and/or in-person outreach to locate hard-to-reach individuals and families.
• Make visits to individual homes and/or community organizations as needed.
• Apply working knowledge of Social Determinants of Health (SDOH) barriers.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

• High School diploma or GED required.
• 1–2 years of related experience required.

Pay

$17.84 - $28.02 per hour. Actual pay will be adjusted based on skills, experience, education, and other job-related factors permitted by law.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work schedules (remote, hybrid, field, or office)