Community Resource Coordinator II

About the role

Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

Responsibilities

• Provides support to members to connect them to known community and care resources in a cost-effective manner
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services
• Serves as support for members on community and care resource inquiries and opportunities available to members
• Supports all member-related correspondence and educational materials to assist in the facilitation of a successful community connection
• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements
• Provides assistance to the clinical team of nurses and social workers, including outreach, community education, informal guidance, and member support
• Conducts non-clinical general health assessments to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff
• Conducts non-medical assessments such as home safety, assessment of community/environment resources, transportation, employment, and others to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff
• Conducts telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach
• May make visits to individual homes and/or community organizations
• Applies working knowledge of Social Determinants of Health (SDOH) barriers
• Performs other duties as assigned
• Complies with all policies and standards

Requirements

• Must reside in the state of Kansas
• Travel within Shawnee, Osage, Douglas, Anderson, Franklin, Butler, Chase, Lyon, Greenwood, and Coffey counties
• Requires a High School diploma or GED
• Requires 1 – 2 years of related experience