Part Time Associate Patient Care Coordinator

About the role

Pursue your passion and potential. Opportunities at Northern Light Health, in strategic partnership with Optum. The Patient Access Representative Associates are often the first point of contact upon patient arrival and are required to have excellent customer service skills.

Responsibilities

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Covers patient admission needs, bed assignments, and tracking boards where applicable
• Maintains a safe environment complying with NLH policies and procedures; reports directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed
• May perform other duties upon request

Requirements

• High School Diploma/GED
• 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environment
• Intermediate level of proficiency with Google & Microsoft Office products
• Ability to work 24 hours per week, within 1st, 2nd or 3rd shift depending on business need
• Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
• Must be 18 years of age OR older

Preferred Qualifications

• Understanding of medical terminology
• 1+ years of registration experience in a hospital or medical setting
• Working knowledge of insurance policies and procedures and patient care settings

Benefits

Learn more about our range of benefits designed to help you live well. Life, Emotional, Physical, and Financial benefits are included.

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

The hours of the training will be based on schedule or will be discussed on your first day of employment.