Part Time Associate Patient Care Coordinator

About the role

Pursue your passion and potential. Optum is seeking a Part Time Associate Patient Care Coordinator to join our growing team.

Responsibilities

• Greet and check in/check out patients
• Verifies patient demographics and insurance information
• Collections outstanding balances, co-pays, deductibles, and co-insurances
• Schedules future appointments
• Filing, faxing, and maintaining medical records
• Completing pending actions like referrals and scheduling appointments
• Performing general clerical duties
• Maintaining communication needs between patients, families, practice providers, and staff
• Participating in performance improvement activities
• Greeting patients professionally and directing them to appropriate areas
• Collecting payments, printing receipts, and posting payments
• Scanning and filing patients’ information if needed
• Reconciling cash drawer daily and sending deposits to Department manager
• Following Payment Security policy and procedures according to Optum Medical guidelines
• Retrieving and sorting mail into appropriate boxes
• Sorting and documenting any returned mail
• Maintaining a good working relationship with practice staff members
• Performing all other duties assigned
• Maintaining dress code standards: appearance is neat and clean
• Completing annual/monthly education requirements
• Reporting to work on time and as scheduled
• Completing work in a timely manner
• Attending staff meetings
• Ensuring patient confidentiality
• Complying with all practice policies and procedures
• Performing other duties as assigned

Qualifications

• High School Diploma/GED
• 1+ year of customer service or healthcare related experience
• 1+ year of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)
• The schedule includes mandatory weekend coverage on Saturdays and Sundays
• Candidates must be flexible and willing to provide coverage at other locations when necessary

Preferred Qualifications

• 1+ year of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Knowledge of EMR (ECW)
• Knowledge of insurance carriers and managed care plans
• Knowledge of medical terminology

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Competitive base pay
• A full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success
• Some of our offerings include:
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)