Part Time Associate Patient Care Coordinator

About the role

$2,000 sign-on bonus available for external applicants only. Explore opportunities with Optum in strategic partnership with ProHealth Care, a leader in health care services serving Waukesha County and surrounding areas for more than a century. The Associate Patient Care Coordinator supports the vision and mission of the organization by completing set processes and protocols, delivering excellent customer service, and adhering to Lean processes.

Responsibilities

• Greets visitors and patients in person or via telephone/video conferencing while upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring full registration as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file; photocopies/scans documents as needed
• Provides patients with financial responsibility information, collects patient liabilities, documents amounts, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards; works worklists and error reports timely and proactively seeks assistance to resolve issues
• May perform other duties upon request

Required Qualifications

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Beginner-level proficiency in Microsoft Office products
• Ability to work the following schedule:
  • Week 1: Monday–Wednesday, 7:30 AM–4:00 PM
  • Week 2: Monday–Wednesday, 7:30 AM–4:00 PM
  • Week 3: Monday–Wednesday, 7:30 AM–4:00 PM
  • Week 4: Monday–Wednesday, 7:30 AM–4:00 PM
• Must be 18 years of age or older

Preferred Qualifications

• Experience in a medical office or hospital admitting/registration office
• Experience with electronic medical records systems
• Knowledge of medical terminology

Soft Skills

• Strong communication and customer service skills both in person and via phone
• Ability to work independently with good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely

Pay

The hourly pay for this role ranges from $16.00 to $29.00 per hour based on full-time employment, in compliance with all applicable minimum wage laws.