Part Time Associate Patient Care Coordinator

About the role

Pursue your passion and potential at Huntington Urgent Care, part of Optum. As an Associate Patient Care Coordinator, you'll play a vital role in supporting the vision and mission of the organization, delivering excellent customer service, and adhering to Lean processes.

Responsibilities

• Greets patients, family members and guests with a friendly smile
• Assists patients with signing in and completing registration
• Enters and scans patient's demographic and insurance information into Epic
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits
• Collections co-payments and patient balances
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Work cohesively with fellow employees to achieve specific team goals
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Ability to be cross trained as a medical assistant
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Assists with other tasks as assigned

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience of computer proficiency experience with Microsoft office programs
• 1+ years of customer service or healthcare related experience
• Ability to work 29.5 hours/week under the following parameters:
• Sundays from 6:50 am to 10:00 pm
• Monday and Tuesday 1:50 pm to 10:00pm
• Ability to travel to other local offices as business requires (Nassau/Suffolk regions)
• Ability to be cross trained as a medical assistant

Qualifications

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Epic experience
• Knowledge of insurance carriers and managed care plans
• Bilingual (Spanish and English)

Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits