Part-Time Application Support Specialist

About the role

The Application Support Specialist performs analysis of data and business processes that support CRM/Salesforce operations and directives for the Division of Enrollment. Designs and develops system procedures for existing and proposed technology solutions.

Responsibilities

• Support operational initiatives related to the CRM platform by assisting with day-to-day system administration, user support, workflow configuration, and business process improvements.
• Aid in system testing, data quality reviews, report development, documentation, and quality assurance activities to help maintain the accuracy, reliability, and effectiveness of CRM operations.
• Maintain and continuously improve existing CRM functionality by validating system updates, monitoring data integrity, troubleshooting issues, and ensuring CRM processes support enrollment management, student services, and institutional objectives.
• Provide CRM user support by assisting with routine questions, troubleshooting access or functionality issues, documenting user needs, escalating complex problems, and helping staff understand established CRM processes and workflows.

Requirements

• Minimum Qualifications: Bachelor's Degree with coursework in computing or information systems and three years' of progressively responsible computer programming and analysis experience; or any equivalent combination of education, training and experience.
• Intermediate knowledge of the methods and equipment used in electronic data processing, including system analysis and design, and computer programming techniques.
• Strong skill in writing programs for computer applications.
• Strong skill in analyzing and solving complex data processing and computing problems.
• Ability to coordinate a work team and train lower-level programmers and analysts for specific tasks or assignments.
• Ability to communicate technical and other information to a variety of stakeholders.

Preferred Qualifications

• Experience in Peoplesoft Campus Solutions and Salesforce preferred.

Skills

• Intermediate knowledge of the methods and equipment used in electronic data processing, including system analysis and design, and computer programming techniques.
• Strong skill in writing programs for computer applications.
• Strong skill in analyzing and solving complex data processing and computing problems.

Benefits

For information regarding our Benefits, click here.

Pay

$25.00 an hour FTE: 0.48

Schedule

20 hours a week

Physical Requirements

• Sedentary work that primarily involves sitting or standing.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

20 hours a week

Driving University Vehicle

• No

Security Sensitive Position

• This is a Security Sensitive Position.

Special Instructions

• Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.