Applications Support Specialist

About the role

The Applications Support Specialist will provide remote and onsite technical support (hardware and software) to the end users of this organization, work on application integrations and support, and assist with projects as needed. This is a full-time, hourly position working Monday through Friday from 8:00 am to 5:00 pm. The position is located in Enterprise, FL.

Responsibilities

• Computer, mobile devices and peripherals setup and installation.
• Troubleshoot, maintain and resolve equipment (computers, mobile devices, etc.) and software issues.
• Work with IT Applications Support Specialist II to provide Database support to our Development and Finance departments.
• Absorb queries, forms, periodic letters and general troubleshooting.
• Assist in testing new hardware and software prior to implementation.
• Maintain an inventory of all IT systems.
• Assist IT Applications Support Specialist II in management of Lauris Client Management system.
• Provide remote and onsite hardware and software support to satellite offices.
• Keep all security fixes and updates applied to equipment and software.
• Keep Antivirus software updated on all equipment.
• Manage radios, phone systems and spectrum devices.
• Aid in managing the Access Control systems.
• Install new software; update existing software and operating systems as needed.
• Provide technology training to end users.
• Participate in the quality improvement process.
• Advise/recommend Information Technology Director on equipment upgrades and improvements in the system.
• Perform all other job duties and responsibilities, as assigned.

Requirements

• Bachelor’s Degree in Information Technology or related field of study and two years’ experience in IT/Applications support or database management preferred; or any combination of training, education and experience which would provide the required knowledge, abilities and skills to successfully perform in this role.
• Knowledge of windows based networks, routers, firewalls, servers, and security software.
• Knowledge in Database development, management and maintenance.
• Knowledge in web design and development, preferred.
• Genuine interest in assisting others with technical problem solving.
• Must be able to work long hours during emergencies, system maintenance/upgrades, and at other times when needed.
• Must be willing to travel to provide support to our satellite offices throughout Florida.
• Must be willing to learn, research and recommend solutions.
• Must be able to communicate both written and orally.
• Must have strong customer service skills.
• Ability to maintain sensitivity to our target population’s cultural and socioeconomic characteristics.

Qualifications

• Competitive insurance plans, including health, dental, vision, life insurances, and more.
• Work life balance, including flexible scheduling, generous paid time off plans and ten paid holidays per year.
• Retirement benefits with up to a 5% contribution match.
• Educational tuition reimbursement and certification incentives.
• Incredible training opportunities.
• Discounted tuition rates to our onsite Montessori school.

Skills

• Strong computer skills.
• Excellent communication skills.
• Ability to troubleshoot and resolve technical issues.
• Experience with databases and web design.
• Customer service skills.

Benefits

• Competitive insurance plans, including health, dental, vision, life insurances, and more.
• Flexible scheduling, generous paid time off plans and ten paid holidays per year.
• Retirement benefits with up to a 5% contribution match.
• Educational tuition reimbursement and certification incentives.
• Incredible training opportunities.
• Discounted tuition rates to our onsite Montessori school.

Pay

Competitive hourly rate.

Schedule

Full-time, Monday through Friday, 8:00 am to 5:00 pm.