Applications Support Specialist

Qualifications

• High school diploma and at least 2 years of directly-related technical support experience, or equivalent combination of education, training, and experience.
• Ability to deduce obscure problems within complicated distributed systems and maintain focus on new, incoming issues while continuing to work on existing tasks.
• Willingness to take on tasks without being asked and comfort in a constantly changing environment.
• Familiarity with supporting end-user issues with technologies such as Salesforce, VOIP, Instem, Multi-factor Authentication, Helpdesk, video conferencing, remote desktop, etc.
• Excellent problem-solving and decision-making skills, excellent judgment, strong customer service skills, ability to work independently and as a part of a team, and ability to effectively communicate technical information to non-technical users.

Physical Requirements

• Work in a variety of settings including office and laboratory environments, as well as in outdoor areas.
• Operate standard information technology equipment and frequently stand, walk, sit, perform desk-based computer tasks, use a telephone, perform repetitive motions, bend, kneel, crawl, carry equipment, and occasionally lift up to 20 pounds.
• Periodically climb ladders and perform work overhead.

Prior to Employment

The Institute will provide reasonable accommodation to any employee with a disability who requires an accommodation to perform the essential functions of the position.

Schedule

Not specified

Benefits

Not specified

Pay

Salary is commensurate with experience.