Parking Operations Account Supervisor (PT) - Minneapolis

About the role

Premium Parking is a nationwide parking company with over 1,000 locations. The Account Supervisor performs a variety of tasks to ensure smooth operation of the parking facility, monitors the facility, responds to customer inquiries, and fills an entry-level management role. This supervisor works closely with team members, Account Managers, and Senior Agents to maintain quality and safety standards.

Responsibilities

• Patrol assigned area by foot, golf cart, or truck to observe parking violations by automobiles, motorcycles, commercial vehicles, etc.
• Enforce location rules by placing warning tickets or citations on vehicles subject to towing; arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles.
• Issue tickets or citations for expired meters, improper use of designated or timed zones, improper parking (e.g., in crosswalks or sidewalks), improperly parked motorcycles, parking in preferential areas, and related violations.
• Respond promptly to customers to process payments.
• Maintain professionalism in all interactions and use respectful communication to assist guests with questions, problems, or concerns; relay information to the Account Manager or Senior Agent as necessary.
• Record and enter data for citations/violations, including time, date, location, and vehicle information (license plate number, make, model, and color).
• Utilize excellent time management and report-writing skills.
• Conduct lot audits and car counts at designated locations and times.
• Inform management of faded paint on curbs, vandalized signs, and other damage or safety issues.
• Immediately report any accidents, incidents, or safety concerns to the Account Manager.
• Provide traffic control when necessary.
• Safely park cars as needed.
• Oversee employee performance and provide guidance to staff.
• Perform other duties as assigned.

Requirements

• Valid driver’s license and clean driving record for at least 3 years.
• Excellent customer service and communication skills.
• Computer proficiency.
• Ability to verbally communicate with guests.
• Ability to bend and lift up to 50 pounds regularly throughout shifts.
• Flexible availability.
• Previous customer service experience preferred.

Benefits

• Competitive medical, dental, vision, and life insurance.
• Paid time off.
• Monthly commute and mobile phone stipend.
• Tuition reimbursement.
• Short-term and long-term disability insurance.
• Accidental and critical illness coverage.
• Pet insurance.