Parking Operations Account Supervisor - Chicago

About the Role

The Account Supervisor performs a variety of tasks to ensure smooth operation of the parking facility, monitoring the facility, responding to customer inquiries, and filling an entry-level management role. This supervisor works closely with team members, Account Managers, and Senior Agents to maintain quality and safety standards.

Responsibilities

• Patrol assigned area by foot, golf cart, or truck to observe parking violations by automobiles, motorcycles, commercial vehicles, etc.
• Enforce location rules by placing warning tickets or citations on vehicles subject to towing; arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles.
• Issue tickets or citations for expired meters, improper use of designated or timed zones, improper parking (e.g., in crosswalks or sidewalks), improperly parked motorcycles, parking in preferential areas, and related violations.
• Respond promptly to customers to process payments and assist with questions, problems, or concerns using respectful communication; relay information to the Account Manager or Senior Agent as necessary.
• Record and enter data for citations/violations, including time, date, location, and vehicle information (license plate number, make, model, and color).
• Conduct lot audits and car counts at designated locations and times.
• Inform management of faded paint on curbs, vandalized signs, and other damage or safety issues.
• Immediately report any accidents, incidents, or safety concerns to the Account Manager.
• Provide traffic control when necessary and safely park cars as needed.
• Oversee employee performance and provide guidance to staff.
• Perform other duties as assigned.

Requirements

• Valid Driver’s License required.
• Ability to drive and operate both standard and automatic transmission vehicles comfortably.
• Good communication skills and professional image.
• May be required to answer phone calls, emails, or texts outside of regular business hours.
• May be required to work at other locations as deemed necessary by a supervisor.
• Ability to bend, sit, and stand repeatedly; pull and push (e.g., opening and closing car doors) consistently for an entire shift.
• Ability to bend and twist, such as getting in and out of a vehicle.
• Must be able to lift up to 50 pounds and push up to 100 pounds on a luggage cart.
• Must be able to stand, walk, and/or jog for an entire shift.
• Depth perception: the ability to identify which of several objects is closer or farther away.
• Exposure to all weather conditions, including rain, cold, heat, and humidity.

Qualifications

• Preferred: 3 years of licensed driving experience.
• Preferred: Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
• Preferred: Previous management experience in the parking, hospitality, or service industry.