Parking Operations Account Supervisor (PT) - Oklahoma City

About the role

Premium Parking is a nationwide parking management company with over 1,000 locations. The Account Supervisor ensures smooth operation of parking facilities by monitoring the location, responding to customer inquiries, and filling an entry-level management role. This position works closely with team members, Account Managers, and Senior Agents to maintain quality and safety standards.

Responsibilities

• Patrol assigned area by foot, golf cart, or truck to observe parking violations by automobiles, motorcycles, commercial vehicles, etc.
• Enforce location rules by placing warning tickets or citations on vehicles subject to towing; arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles.
• Issue tickets or citations for expired meters, improper use of designated or timed zones, improper parking (e.g., crosswalks, sidewalks), improperly parked motorcycles, parking in preferential areas, and related violations.
• Respond promptly to customers to process payments.
• Maintain professionalism in all interactions and use respectful communication to assist guests with questions, problems, and concerns; relay information to the Account Manager or Senior Agent as necessary.
• Record and enter data for citations/violations, including time, date, location, and vehicle information (license plate number, make, model, and color).
• Utilize excellent time management and report writing skills.
• Conduct lot audits and car counts at designated locations and times.
• Inform management of faded paint on curbs, vandalized signs, and other damage or safety issues.
• Immediately report any accidents, incidents, or safety concerns to the Account Manager.
• Provide traffic control when necessary.
• Safely park cars as needed.
• Oversee employee performance and provide guidance to staff.
• Perform other duties as assigned.

Requirements

• Valid driver’s license and clean driving record for at least 3 years.
• Excellent customer service and communication skills.
• Computer proficiency.
• Ability to verbally communicate with guests.
• Ability to bend and lift up to 50 pounds regularly throughout shifts.
• Flexible availability.
• Previous customer service experience preferred.

Benefits

• Competitive medical, dental, vision, and life insurance.
• Paid time off.
• Monthly commute and mobile phone stipend.
• Tuition reimbursement.
• Short- and long-term disability insurance.
• Accidental and critical illness coverage.
• Pet insurance.