Parking Attendant

About the role

The Commercial Valet Attendant is responsible for supporting customers with parking services while ensuring the parking facility remains safe, organized, and efficiently operated. This role oversees vehicle flow, monitors parking areas, and helps maintain a clean and secure environment. In addition, the Parking Attendant builds and maintains strong working relationships with the in-house Property Management team, building tenants, and external service providers to support smooth day-to-day operations.

Responsibilities

• Provide valet parking and tandem assist services; safely move and park customer vehicles as directed.
• Maintain secure custody of all valet keys collected; store under lock and follow key control procedures.
• Inspect and document pre-existing vehicle damage on the valet ticket before the driver or owner leaves the valet station.
• Conduct regular inspections of the parking structure to ensure cleanliness, safety, and presentation meet company standards.
• Assist customers with transactions including validations, monthly parking sales, and key card issues.
• Help customers entering or exiting the garage with equipment malfunctions (key cards, tickets, credit cards, validation scanners, etc.) and provide guidance on using automated systems.
• Monitor parking equipment and report any malfunctions or maintenance needs to management.
• Generate and maintain basic daily operational reports as required (e.g., cashier reports, ticket reconciliations, key card updates).
• Support the preparation of tenant parking statements and assist with general parking-related inquiries.
• Monitor the parking facility and issue citations for unauthorized or illegally parked vehicles in accordance with policy.
• Provide prompt, courteous service to tenants and customers, escalating concerns to management when necessary.
• Coordinate with approved contractors on-site as directed by management.
• Maintain accurate records and ensure parking-related documentation is kept organized and up to date.
• Work collaboratively with the Property Management team, tenants, and service providers to support smooth daily operations.
• Perform periodic graffiti removal.
• Empty trash in the parking garage as well as inside the building as needed.
• Conduct daily exterior clean-up of building perimeter including removal of trash and other debris.
• Identify and report safety hazards or maintenance issues to the property management team.
• Assist with other special cleaning projects as needed.

Requirements

• 1–2 years of customer service experience preferred.
• Basic computer skills and ability to learn parking management systems (e.g., access cards, ticketing, payment systems).
• Basic math skills for handling payments and reconciling simple transactions.
• Strong communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Reliable and punctual with a strong attention to detail.
• Ability to stand and walk for extended periods and work in various weather conditions.
• Flexible availability, including evenings, weekends, and holidays as required.

Pay

$21.00 per hour

Benefits

• Choice of health benefits packages: PPO, HSA, or HMO at no cost, $18, $44, or $112 per pay.
• 3 weeks PTO.
• 401(k) match.
• Annual education allowance of up to $1,000.
• Employee referral program.
• Residential housing discount after 1 year of continuous employment.
• Friends and family rates for Onni Hotel Properties.