Park Area Ambassador (Guest Services)

About the role

As a Host or Hostess for Guest Services at Discovery Cove, you’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help create positive, lasting memories for our guests.

Responsibilities

• Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues
• Perform guest laundry tasks such as loading/unloading washers and dryers, folding towels, and preparing wetsuits and gear bags
• Facilitate an organized traffic flow of both guests and their vehicles
• Adhere to safety policies
• Deliver park orientation spiels to large groups of guests
• Distribute lockers, gear bags, and wetsuits to guests, ensuring proper fit of swim gear
• Monitor, sort, and restock gear and supplies throughout shift
• Maintain cleanliness of all assigned areas including trash removal and sweeping of indoor/outdoor pathways and lots, wiping down beach chairs and raising umbrellas, and other light cleaning duties as needed
• Perform other duties as assigned

Requirements

• Must be at least 16 years of age
• Must be able to work varied shifts (opening shifts start as early as 6:00am and closing shifts end as late as 11:00pm)
• Must be able to communicate effectively with team members and guests
• Must be comfortable speaking to large groups
• Must be able to operate washer, dryer, and towel machine with training
• Must be comfortable with completing all cleaning duties, including use of cleaning chemicals
• Must be comfortable handling wetsuits (neoprene) and latex products
• Must be able to train on and properly use protective gear
• Must be comfortable working around fumes/dust/odor
• Must be able to stand for entire shift
• Must be able to walk in sand
• Must be able to lift up to 25 pounds
• Must be able to push/pull up to 50 pounds with assistance
• Must be able to bend, reach, twist, and turn with complete flexibility
• Must be comfortable working around water and animals
• Must be able to work indoors and outdoors in all weather conditions

Benefits

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

Schedule

Varied shifts including opening shifts as early as 6:00am and closing shifts as late as 11:00pm.