Paratransit Schedule Planner

Summary

We are seeking a Paratransit Schedule Planner to join our team at NJ TRANSIT. This position involves analyzing schedules, coordinating transfers, preparing reports, and optimizing service for certified disabled customers.

Roles and Responsibilities

• Analyzes schedules for efficiency and optimal run/tour usage, productivity, and customer service delivery, making recommendations for changes.
• Prepares and coordinates transfer trips for accurate regional destinations, redefining “best bus” options within predefined zones.
• Prepares reports for analysis and follows through on statistical information within department deadlines.
• Collaborates with regional service providers and other departments to optimize live day group trips and maintain communication.
• Participates in meetings with service regional provider managers and ADA staff to propose operational changes for efficient service.
• Reviews and modifies daily schedules, analyzing template itineraries and actual records using AVL data.
• Works with the Senior Schedule Planner and ADA staff to represent the scheduling group on regional run cuts creation, ensuring customer service and NJ TRANSIT goals are met.
• Processes schedule matching functions and batch schedules to enhance operational efficiency and on-time performance.
• Manages customer subscriptions, standing orders, and changes, adhering to Access Link methodology and parameters.
• Handles customer inquiries via email, phone, and web, validating trip information and interpreting itineraries.
• Analyzes proposals to modify or adapt service areas or speed zones, collaborating with NJ TRANSIT fixed route bus operations.
• Develops and implements service policies, procedures, and operational practices, considering client eligibility and ADA rights.
• Performs other duties as needed and dictated by operational requirements.

Education, Experience and Qualifications

• Bachelor’s Degree or equivalent, with at least 3 years of applied work experience for each year of education.
• Three (3) years of experience in Paratransit or Fixed Route transportation scheduling, service monitoring, or dispatching.

Knowledge and Skills

• Experience with Trapeze paratransit scheduling software at scheduler or service monitor level.
• Independent decision-making ability based on multiple variables for scheduling solutions.
• Advanced proficiency in Microsoft Office applications, particularly Excel and Word.
• Excellent verbal, written, and presentation skills.
• Ability to meet critical deadlines and manage multiple responsibilities.
• Teamwork and cooperation skills.
• Ability to work weekends and shift work.

Benefits

• Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
• Flexible Spending Account
• Life Insurance
• Paid Leave
• Tuition Assistance
• Pre-Tax Commuter Benefits Plan
• Retirement Plans – 401(a) with 6% employer contribution, 401(k) with up to 3% company match, 457(b) Deferred Savings Plan

About NJ TRANSIT

NJ TRANSIT is an Equal Opportunity Employer. Learn more at [WWW.NJTRANSIT.COM/BEST].